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Returns + Exchanges
At little Fino, we strive to guarantee the best quality in our products. However, if you think a product, you have purchased is of unacceptable quality, you can request for a refund or exchange. While all purchases are carefully handled, we understand that issues may arise. This policy outlines the circumstances under which customers may return, exchange, or request a refund for items purchased from our physical stores or via our website at fino.com.mv.
Timeframe
All return or exchange requests must be made within 24 hours of purchase.
Items purchased at a physical store must be returned to the same location. For items ordered online, returns must be made to the nearest Little Fino store within the same 24-hour window. If an item delivered to you appears damaged or unusable upon arrival, we require prompt photographic evidence sent via Viber or WhatsApp to +960 7390003 for assessment.
Condition of items
To be eligible for a return or exchange, the item must be unused, in its original condition, and in its original packaging. Items that have been opened, used, washed, or otherwise altered will not be accepted. We reserve the right to refuse any item that we deem to be contaminated or not suitable for resale.
Proof of purchase
All returns and exchanges require valid proof of purchase. This can be either a printed receipt from a physical store or a digital invoice for online purchases. Without this, we will be unable to process any return, refund, or exchange.
Refunds / Returns / Exchanges
If the purchased product is not of acceptable quality, upon our verification, we will either:
- Refund the price paid for the product (usually via bank transfer or other methods, depending on the store’s capabilities).
- Replace the faulty product.
- Exchange the faulty product for a similar one of equal value.
Disclaimer: The store will only be able to offer an exchange or replacement if the product you want is in stock at the time of the request. If the product is not in stock, you will be offered a refund instead in accordance with this policy.
Non-returnable
Perishable goods such as fresh produce, meat, dairy and bakery items cannot be returned unless there is a quality issue. Opened or used items are generally non – returnable. Gift card items, clearance or sale items are also excluded from returns or exchanges.
In store vs Online returns
For items purchased online, please return the item to the nearest Little Fino store within 24 hours of purchase. If you find the item has been damaged beyond acceptable measures upon delivery, please promptly share an image via Viber or WhatsApp (+960 7390003). We will then assess the damage and either replace or refund the product.
Policy Updates
We may update this Refund and Exchange Policy from time to time to ensure it reflects the evolving nature of the consumer market and our commitment to our customers and community. As such, any changes will be published on this website with immediate effect.
Customer Service
If you have any questions or concerns about our Returns and Exchange policy, please contact enquiry@fino.com.mv or 960 7390003
